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Last Updated: August 16, 2026

FreshGuard Solutions respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

1. Information We Collect

We may collect personal information when you visit our website, request service, schedule a cleaning, make a payment, contact us, participate in our referral program, or otherwise communicate with FreshGuard Solutions.

Information we may collect includes:

Name
Service address
Mailing address
Email address
Telephone number
Service and appointment information
Selected service plan
Billing and payment-related information
Communications you send to us by phone, email, website form, or text message
Referral information
Service history and account information

Payment card and banking information may be processed by third-party payment processors and may not be stored directly by FreshGuard Solutions.

2. How We Use Your Information

We may use your information to:

Schedule and provide trash bin cleaning services
Create and manage your customer account
Process payments and invoices
Send appointment confirmations and reminders
Notify you about service delays, schedule changes, or account matters
Respond to questions or customer-service requests
Manage recurring service plans
Administer referral credits and promotions
Improve our services and customer experience
Maintain business and financial records
Prevent fraud or misuse of our services
Comply with applicable legal or regulatory requirements
Send promotional communications when permitted and when you have provided any required consent

3. Text Messages

If you provide your mobile phone number and consent to receive text messages, FreshGuard Solutions may send you messages related to your account or services.

Messages may include:

Appointment confirmations
Service reminders
Arrival notifications
Schedule changes
Payment or invoice information
Customer-service communications
Promotional offers, if you have agreed to receive them

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact FreshGuard Solutions directly.

Opting out of promotional text messages will not prevent us from contacting you when reasonably necessary regarding an active service, payment, or other transaction where permitted by law.

4. How We Share Information

FreshGuard Solutions does not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

Scheduling and customer management
Website hosting
Payment processing
Email and text communications
Accounting
Analytics
Business operations

These providers receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect FreshGuard Solutions, our customers, or others.

Mobile phone information and text-message consent will not be sold or shared with third parties for their own marketing or promotional purposes.

5. Cookies and Website Information

Our website and service providers may use cookies or similar technologies to operate the website, understand how visitors use it, improve performance, and measure website activity.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some website features function.

6. Data Security

FreshGuard Solutions takes reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and financial records, comply with legal obligations, resolve disputes, and operate our business.

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.

8. Your Choices and Rights

You may contact FreshGuard Solutions to:

Request access to personal information we maintain about you
Correct inaccurate information
Update your contact information
Request deletion of information, subject to applicable legal and business recordkeeping requirements
Opt out of promotional communications

We may need to verify your identity before completing certain requests.

9. Email Communications

You may unsubscribe from promotional email communications by using the unsubscribe option provided in the message when available or by contacting us directly.

We may still send service-related emails concerning appointments, invoices, payments, or active customer accounts when appropriate.

10. Third-Party Services

FreshGuard Solutions may use third-party platforms to provide scheduling, customer management, payments, communications, website services, and other business functions.

Those providers may process information according to their own privacy policies and contractual obligations.

Our website may also contain links to third-party websites. FreshGuard Solutions is not responsible for the privacy practices of websites that we do not own or control.

11. Children's Privacy

FreshGuard Solutions provides residential and commercial services and does not knowingly collect personal information directly from children under 13.

If we become aware that personal information from a child under 13 has been collected unintentionally, we will take reasonable steps to remove it.

12. Changes to This Privacy Policy

FreshGuard Solutions may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated policy will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your information, contact:

FreshGuard Solutions LLC

Hobbs, New Mexico

Phone: (575) 408-9935

Email: freshguardsolution@gmail.com

Website: FreshGuardSolutions.com

Clean. Sanitize. Protect.

Protecting Your Home from Odors, Germs & Grime.

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