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Last Updated: August 16, 2026

Thank you for choosing FreshGuard Solutions. Our goal is to provide reliable, professional, and convenient trash bin cleaning service. These policies explain what customers can expect from us and what we need from customers to complete service safely and efficiently.

Scheduling

FreshGuard Solutions generally performs bin cleaning after your regular trash collection has been completed.

Customers should leave their empty trash bin at the curb or other agreed-upon service location after collection so that our team can access it.

Service dates may occasionally vary because of trash collection schedules, holidays, weather, equipment issues, route changes, or other circumstances outside our control.

Bin Availability

Your bin must be:

Empty
Accessible
Located at the curb or agreed service location
Free from materials that could create a safety hazard

Customers do not need to be home during service.

If your bin is not available, has not been emptied by the waste collection company, is behind a locked gate, blocked by a vehicle, or otherwise inaccessible when we arrive, we may be unable to complete the cleaning.

We will make reasonable efforts to accommodate collection delays when possible.

Recurring Service

Customers who enroll in monthly, biweekly, or quarterly service will remain enrolled in their selected service plan until the service is cancelled.

Recurring customers authorize FreshGuard Solutions to perform service according to the selected frequency and to charge the payment method associated with their account when applicable.

Customers may request changes to their service plan by contacting FreshGuard Solutions.

Cancellations and Rescheduling

We ask customers to provide at least 24 hours' notice whenever possible when cancelling or rescheduling a service.

We understand that plans change and will make reasonable efforts to accommodate scheduling requests.

Recurring service may be cancelled by contacting FreshGuard Solutions.

Cancellation of recurring service does not automatically refund services that have already been completed.

Payments

Payment is due according to the terms of the service or plan selected by the customer.

FreshGuard Solutions may accept credit cards, debit cards, bank payments, or other electronic payment methods offered through our payment system.

Recurring customers may have their payment method automatically charged for scheduled services.

Customers are responsible for maintaining an accurate and valid payment method on their account.

Missed or Inaccessible Bins

Customers are responsible for making their bins available for cleaning.

If we arrive and the bin cannot be serviced because it is full, unavailable, inaccessible, or improperly positioned, the service may be skipped or rescheduled.

If the missed service results from a delayed trash collection, please contact us and we will make reasonable efforts to arrange service based on route availability.

Weather and Service Delays

FreshGuard Solutions operates outdoors, and certain weather conditions may make service unsafe or impractical.

High winds, lightning, severe storms, freezing conditions, extreme weather, road conditions, or other safety concerns may result in delayed or rescheduled service.

Equipment problems, water supply issues, trash collection delays, or other unexpected circumstances may also affect service.

When possible, we will communicate significant schedule changes and complete the service as soon as reasonably practical.

Items We Will Not Clean

For the safety of our customers, employees, equipment, and the environment, FreshGuard Solutions may refuse to clean bins containing hazardous or unsafe materials.

Examples include:

Hot ashes or burning materials
Gasoline, oil, fuel, or petroleum products
Paint, solvents, or hazardous chemicals
Batteries
Medical waste
Needles or other sharps
Biohazardous materials
Large amounts of human or animal waste
Construction chemicals or hazardous debris
Any material our technician believes creates an unreasonable safety risk

The customer is responsible for removing prohibited materials before service.

Excessive Debris

Bins should be empty before cleaning.

Small amounts of ordinary residue are expected and are part of the cleaning service.

However, large quantities of trash, hardened construction material, paint, grease, concrete, chemicals, or other excessive debris may prevent us from servicing the bin.

FreshGuard Solutions reserves the right to decline service when the condition of a bin cannot be safely handled with our normal cleaning process.

Cleaning Results

Our cleaning process is designed to remove common dirt, grime, residue, and odors from residential trash bins.

Some permanent stains, discoloration, scratches, paint, hardened materials, or damage may remain after cleaning.

FreshGuard Solutions does not guarantee that every stain, mark, or odor can be completely removed.

Existing Bin Damage

Trash bins are frequently exposed to heavy use, weather, collection equipment, and normal wear.

FreshGuard Solutions is not responsible for pre-existing cracks, broken wheels, damaged lids, weakened plastic, scratches, discoloration, or other damage that existed before cleaning.

If we notice significant damage that may make cleaning unsafe, we may decline to service the bin.

Customer Property and Safety

Please keep the area surrounding your bins clear and accessible.

Customers should:

Secure pets
Keep children away from operating equipment
Avoid blocking bins with vehicles
Make sure gates or access points are open when necessary
Keep personal property away from the immediate cleaning area

Our equipment uses pressurized hot water, and customers should maintain a safe distance while cleaning is taking place.

Water and Wastewater

FreshGuard Solutions uses professional equipment designed for trash bin cleaning.

We will make reasonable efforts to responsibly manage water, cleaning products, and wastewater in accordance with our normal operating procedures and applicable requirements.

Eco-Friendly Products

FreshGuard Solutions strives to use cleaning and deodorizing products appropriate for residential bin cleaning while minimizing unnecessary environmental impact.

Customers with specific chemical sensitivities or concerns should contact us before service.

Service Satisfaction

We want you to be satisfied with your FreshGuard service.

If you believe there is a problem with a completed cleaning, please contact us as soon as possible after the service. We will review the situation and make reasonable efforts to address legitimate service concerns.

Refunds

Because FreshGuard provides a completed physical service, payments for services already performed are generally non-refundable.

If FreshGuard is unable to provide a paid service because of an error on our part, we may provide a rescheduled cleaning, service credit, or refund when appropriate.

Promotional discounts and credits have no cash value unless otherwise required.

Referral Credits

FreshGuard may offer referral promotions from time to time.

Referral credits are applied according to the terms of the promotion in effect at the time of the referral.

Unless otherwise stated, referral credits are account credits toward future FreshGuard services and are not redeemable for cash.

Promotions

Special offers, introductory discounts, referral credits, and other promotions may have specific eligibility requirements.

Promotional offers may not be combined unless FreshGuard specifically states otherwise.

FreshGuard reserves the right to modify or discontinue promotional offers for future customers.

Changes will not affect services already purchased or credits already earned according to the applicable promotion.

Changes to These Policies

FreshGuard Solutions may update these Service Policies as our services and operations change.

The most current version will be posted on our website.

Contact FreshGuard Solutions

Questions about your service, schedule, account, or these policies can be directed to FreshGuard Solutions.

FreshGuard Solutions

Hobbs, New Mexico

FreshGuardSolutions.com

Clean. Sanitize. Protect.

Protecting Your Home from Odors, Germs & Grime.

“By scheduling service, you acknowledge and agree to FreshGuard Solutions’ Service Policies.”

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